Get in Touch
For inquiries regarding certification, verification, or institutional partnerships, please use the contact form below or reach us through our official channels.
Contact Information
Our team responds to all inquiries within 2-3 business days during regular operating hours.
Location
Dubai, United Arab Emirates
By appointment only
Operating Hours
Sunday - Thursday
9:00 AM - 5:00 PM GST
Important Notice
For certificate verification, please use our online verification system. Verification requests submitted via this contact form will be redirected to the verification portal.
Go to Verification PortalSubmit an Inquiry
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Common Questions
How long does certification take?
The formal assessment process typically takes 15-20 business days from application submission to final decision, depending on evidence completeness and review complexity. End-to-end, including pre-review and any remediation, the process typically takes 4-6 weeks.
What are the certification fees?
Full details of the certification fee structure, including the pre-review fee and assessment fee ranges, are available on our Certification Fees page.
How do I verify a certificate?
Use our online verification portal with the certificate ID. Verification is available 24/7 and provides real-time status confirmation.
Can I appeal a certification decision?
Yes, enterprises may request a review within 30 days of the decision. The appeals process requires submission of additional evidence addressing specific deficiencies.